Refund & Return Policy
Return & Refund Policy
Our 30-day money-back guarantee
At LuxYourLife we want you to feel confident when you order. If you're not happy with your purchase for any reason, you can return it within 30 days of delivery and we'll refund the purchase price.
You can try the product with confidence: if you've used it and you're not happy, you can still return it within 30 days, including a partly used item. Please send back the product and any remaining contents.
How to return an item
- Contact us within 30 days of delivery through our contact page. Please include your order number and the reason for your return.
- We'll reply with return instructions. Please wait for our reply before sending anything back.
- Pack the item securely and include your order number and the name on the order.
- Send it back to us. If you choose to return an item for a refund, you are responsible for the cost of return postage. We suggest a tracked service, as we can't be responsible for returns that don't reach us.
The original shipping cost is not refunded, unless your item arrived damaged or faulty, or we sent the wrong item.
Refunds
Once we receive and check your return, we'll refund the purchase price to your original payment method within 10 business days. All refunds are processed in Australian dollars (AUD) to your original payment method. If you paid in another currency, the amount you receive may vary slightly with exchange rates, and your bank may charge foreign exchange fees. If you don't see your refund after we've confirmed it, please contact your bank.
There is no restocking fee.
Damaged, faulty or incorrect items
If your item arrives damaged or faulty, or we sent the wrong item, contact us as soon as you can with your order number and a clear photo. We'll arrange a replacement or refund at no cost to you, including return postage if we ask you to send the item back. Damaged outer packaging with the product in good condition is not considered damage. We can't refund items that have been damaged through misuse or by not following the usage instructions.
Cancellations
Changes or cancellations to an order must be requested within 24 hours of placing it. After that, the order may already be in processing and we may not be able to change it. If you cancel within 24 hours, your refund will be processed within 10 business days.
Product concerns
We take product safety seriously. Please follow the usage instructions and precautions provided with your product and on our website. If you experience discomfort while using a product, stop using it immediately and contact us through our contact page. We'll help you with any concerns or questions.
Shipping and delivery
Orders are processed in 1 to 3 business days (with next-day dispatch on some weekdays) and usually arrive within 5 to 14 days. You'll receive a tracking link once your order ships. If your parcel hasn't arrived as expected, contact us and we'll help you.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.